Shipping policy

Last updated: October 10, 2026

This Shipping Policy applies to every order placed on withmommi.com. By placing an order, you agree to it.

1. Processing time

Orders are prepared and shipped within 1 to 2 business days . Orders placed on weekends or holidays are processed on the next business day.

2. Delivery time

Once shipped, delivery usually takes 4 to 11 business days, depending on your location.

Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, customs, weather, strikes, peak seasons or other events beyond our control, and shipping costs are not refunded for such delays, except where the law requires otherwise.

3. Where we ship

We ship to the countries available at checkout. If your country is not listed, we are unable to deliver there at this time.

4. Shipping costs

Shipping costs are calculated and displayed at checkout before you pay. Any free shipping offer applies only as shown at checkout at the time of your order.

5. Shipping address

You are responsible for providing a complete and accurate shipping address. Please review it carefully before placing your order.

Address changes can only be made before the order has shipped. If a package is returned to us because of an incorrect or incomplete address, we will reship it at your expense, or refund it according to our Refund Policy.

6. Customs, duties and taxes

International orders may be subject to customs duties, import taxes and brokerage fees set by the destination country. Unless these charges are collected at checkout, they are the responsibility of the recipient and must be paid to receive the package.

If a package is refused because these charges were not paid, it will be treated as a refused package under our Refund Policy.

8. Lost, stolen or delayed packages

If your tracking shows your package as delivered but you cannot find it, check with your neighbours and building reception, then email us within 3 days of the delivery scan. We will open a claim with the carrier.

Once a package is confirmed delivered to the address you provided, we are not responsible for its loss or theft.

9. Damaged packages

If your package arrives damaged, email us within 3 days of delivery with photos of the package and its contents. See our Refund Policy for damaged or incorrect items.

10. Split shipments

Some orders may arrive in more than one package. You will receive tracking for each shipment.