Refund policy

Last updated: October 10, 2026

No refund is issued unless we approve it in writing. Each request is reviewed case by case and requires verifiable proof. This Return & Refund Policy applies to every purchase made on withmommi.com from Mommi ("Mommi", "we", "us"). By placing an order, you agree to it.

1. Return window

You must request a return by email within 11 calendar days of the date your order was delivered, as shown by the carrier's tracking.

Requests received after this 11-day period will not be accepted. Once your return is approved, the item must be shipped back to us within 7 calendar days of our approval email.

2. Conditions for a return

To be eligible, an item must be:

• unworn, unwashed and unused;
• returned with all original tags still attached;
• in its original packaging, with all inserts and accessories;
• free of stains, odours (including perfume, deodorant or smoke), pet hair and any sign of wear or alteration.

Every return is inspected when it reaches us. Items that do not meet these conditions will not be refunded and may be sent back to you at your expense.

3. Items that cannot be returned

For health and hygiene reasons, the following cannot be returned unless they are defective:

• personal care and hygiene products (for example, perineal care bottles) once their seal or packaging has been opened;
• postpartum garments and items worn directly against the skin if their tags or hygiene seal have been removed;
• gift cards;
• items clearly marked as "final sale" at the time of purchase.

4. How to start a return

1. Email hello@withmommi.com within 11 days of delivery with your order number, the item(s) you wish to return and the reason.
2. Wait for our written approval and return instructions, including the return address. Do not send items to our business address unless we ask you to.
3. Pack the item securely and ship it with a trackable service within 7 days of approval.

You are responsible for the item until it reaches us. Keep your proof of shipment and tracking number. We cannot refund returns that are lost in transit without tracking.

5. Return shipping costs

Return shipping costs are your responsibility, except when the item is defective, damaged on arrival or not the item you ordered.

Original shipping charges are not refundable, except where the law requires otherwise (see section 11). Any customs duties or fees on an international return are your responsibility.

6. Refunds

We will email you once your return has been received and inspected. Approved refunds are issued within 3 business days of that inspection, to your original payment method only. Your bank or card issuer may need an additional 5 to 10 business days to post the refund.

We do not issue refunds in cash or to a different payment method.

7. Wrong size and exchanges

We do not offer direct exchanges. If you ordered the wrong size, contact us within 3 days of delivery. If the item meets the conditions in section 2, we will approve the return so you can place a new order for the size you need.

8. Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective or incorrect, email us within 3 days of delivery with your order number and clear photos of the item and its packaging.

Once we confirm the issue, we will offer a replacement or a full refund, including shipping costs. This does not limit your legal warranty rights (see section 11).

9. Refused or unclaimed packages

If a package is refused at delivery or not picked up and is returned to us, we will refund the items once received, minus the original shipping cost and the cost of the return to us, where permitted by law.

10. Order cancellations

Orders ship within 1 to 2 business days, so an order can only be cancelled before it has shipped. To request a cancellation, email us immediately. Once an order has shipped, it can no longer be cancelled and this Refund Policy applies.

11. Inspection and partial refunds

Every returned item is inspected by our team. Where permitted by law, we may refuse a refund or issue a partial refund for any item that:

• shows any sign of wear, washing, alteration or use;
• is missing tags, packaging, inserts or accessories;
• is returned damaged by you or poorly packed;
• is not the item originally purchased from us.

Our inspection decision is final, subject to your legal rights.

12. Sale and promotional items

Items purchased at a discount of 30% or more, or marked "final sale", cannot be returned or refunded unless they are defective, except where the law requires otherwise. When part of an order purchased with a promotion is returned, the refund is calculated on the price actually paid for the item, after discounts.

13. One return per order

Each order is eligible for one return request. Items from the same order must be returned together in a single shipment.